FAQ
YOUR ACCOUNT
- HOW DO I CREATE AN ACCOUNT?
Click here to create your accoun
-
HOW DO I SIGN UP FOR YOUR NEWSLETTER?
Click here to sign up for our Newsletter.
- HOW DOES THE REWARD PROGRAM WORK?
You should sign up account first, and then you should refer to reward instruction.
PENDING ORDER
- WHAT IS MY ORDER NUMBER?
When placing an order on our site, you may enter the Thank You page with your purchase number. Shortly afterward, you'll get an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
①. Log in.
②. Go to the "My Account" page.
③. Scroll down to "Pending Orders".
- CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?
If your purchase has not been picked & packaged yet, we will have the ability to accommodate and make the changes.
- MY ORDER IS LATE!
We're so guilty that your arrangement did not arrive at you by the"approximate ship date" related to your purchase. The"approximate ship date" is the very best estimate concerning a package that will soon arrive.
We suggest contacting the postal company accountable for delivering the package.
BEIVES Q&A
- WHAT IS THE PADDLE CALLED IN PICKLEBALL?
- WHAT IS THE TWO BOUNCE RULE IN PICKLEBALL?
- CAN YOU SWITH HANDS IN PICKLEBALL?
SHIPPING
- CAN I CHANGE MY DELIVERY ADDRESS?
- CAN I PICK UP MY ORDER?
We do not offer you in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
- HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Unless otherwise instructed in your verification email, all orders have been processed and shipped within 24 hours (excluding vacations and weekends )
- DO YOU SHIP TO P.O. BOXES?
YES
- HOW DO I TRACK MY PACKAGE?
Click here to track
- MY PACKAGE HAS BEEN MARKED AS DELIVERED BUT I HAVEN'T RECEIVED. CAN YOU PLEASE RESHIP?
Unfortunately, that is not something we can solve. If a package was marked as delivered by the postal carrier, we are unable to issue an alternative unless the dispatch is being returned for us. We suggest getting in contact with the postal service right back.
RETURNS
- WHAT IS YOUR RETURN POLICY?
Please check our return policy here
- HOW DO I INITIATE A RETURN?
You can simply send message to our email:cs@beivespickleballs.com
Return process:
1. Send an email to cs@beivespickleballs.com to submit a return request.
2. After the application is successful, you will receive our delivery address.
Refund method:
We will return the money to your original account within 3 business days.
Refund time:
We will return the money to your original account within 3 business days.
If the buyer placed an order by mistake or the buyer needs to return the product for his own reasons, the buyer needs to bear the courier fee for the product return
- WHEN WILL I RECEIVE MY REFUND?
As soon as we receive your product returned, we will send back money to your original account within 3 business days.